Frequently Asked Questions
Product
In accordance with federal regulations in the U.S., the maximum allowed flow rate for shower heads is 2.5 Gallons Per Minute (GPM) to promote water conservation. However, California enforces a stricter standard, limiting the flow rate to just 1.8 GPM. At EVERSTEIN, our shower heads are crafted to meet to the federal limit of 2.5 GPM. Whatever, we've included a flow restrictor in every product package, ensuring easy compliance with the state's 1.8 GPM rule for our customers in California too. Essentially, our shower heads provide the versatility to select either 1.8 GPM or 2.5 GPM at the time of installation, accommodating both national standards and the specific needs of California residents, Whether it's customers from California or other regions, you can buy with confidence and worry free.
The valve core, which is the heart of the system, is made of premium solid brass to achieve optimal performance. The embedding box is made of high-grade ABS, effectively protecting the valve core for durability and prolonging its life, while also reducing the cost of future maintenance. The exterior is stainless steel, upscale, and treated with an anti-fingerprint surface, making your bathroom more beautiful and easier to clean. EVERSTEIN has always been dedicated to the highest standards in the industry.
Installation
EVERSTEIN Shower faucet sets typically include shower heads, handheld sprayers, rough-in valves, flow restrictors, and all necessary accessories for installation. For specific details, please refer to the detailed description on each product page and installation manual.
Our products are designed to be compatible with most standard bathroom configurations. We recommend that you verify the specifications of your bathroom before making a purchase, or contact our customer service team for assistance. Please note: Ideal for newly constructed or remodeled bathrooms, EVERSTEIN shower system requires tile removal, repiping, and professional installation. It is recommended to consult with a certified plumber to ensure seamless integration into your bathroom space.
Currently, we offer the product itself and do not include installation services. We provide detailed installation guides. Each product comes with detailed installation instructions. We also offer online tutorials and video guides on our website. Since installing the shower head set requires tile removal and pipe laying, we recommend hiring a professional for installation to ensure seamless integration into your bathroom space.
Order
Our logistics partners include, but are not limited to, UPS, FedEx, and DHL. Generally, the delivery time for your orders varies depending on your location. We have 9 warehouses strategically situated across different states to ensure efficient distribution. Once we receive your order, it will be processed within 24 hours. Depending on your shipping address and which warehouse is closest to you, the estimated delivery time is about 2-7 days. To keep you informed about the status of your order, we provide tracking information that allows you to monitor its progress in real-time.
EVERSTEIN offers a lifetime product warranty service to cover any manufacturing defects. If you discover any issues with the product you purchased, please contact our customer service(email:info@everstein.com or toll free:888-969-6880/ 888-666-8220) department immediately, and we will resolve the issue as soon as possible.
Yes, we provide a 30-day return and exchange service. Please see our return and exchange policy for specific terms and conditions. Typically, it is required that the product has not been used and remains in its original packaging within a certain period after receipt.
Others
Follow our social media and subscribe to our email newsletter to receive information on the latest promotions and exclusive discount offers.
You can contact us through our contact page! We will be happy to assist you.